Numbers look different

Why two screens show different numbers for what seems the same thing. Short versus asking, seats versus places, held versus enrolled, and period totals versus a filtered list.

For owners and managers

Most mismatches are two screens answering slightly different questions. Here are the common ones.

"Short" on Tonight, but no request went out#

Short counts every class where one role is behind, by any number. A request only goes out when the gap reaches your fill-in rule's Ask when the gap is, at the check time. So with "2 or more", a class 1 follow short is Short on Tonight and Below the ask threshold in its Automation column.

The tile turns red only when at least one class is short enough to ask.

A class with room, but "Full for follows"#

Capacity is per role. A class of "12 of each" with 12 follows and 9 leads is full for follows, with 3 lead places left. The roster's balance card says so: "Full for follows. Leads have room."

Seats on the course versus the roster of one week#

The course's Who is in page counts seats in the block.
A lesson's roster counts who's expected that evening: course dancers minus anyone who said they can't come, plus fill-ins, catch-ups, try-outs and people added for that date only.

So week 5 can show 11 follows while the block has 12 seats: one dancer said they'd miss it.

Held places#

A place waiting for payment, or a seat kept for someone deciding after a try-out, takes up a place, so the class can show Full before everyone has paid. On the course's Who is in page these are listed separately, under Waiting to pay and Deciding after a try-out, not in the Leads and Follows columns.

Someone in checkout at that moment holds a place too, shown as Paying now on the roster.

A cap that went up#

Adding someone to a full class raises its cap. On a single date the roster says "Cap raised to 13 for this class only". On a course the cap goes up for every week. The course editor then shows the new number.

Payments: totals versus the list#

The figures at the top (Kept, Taken in, Refunded, Failed) are for the whole period, whatever tab or search you choose.
The tabs and search narrow the list only.
A refund counts in the period it was made. A September payment refunded in October lowers October's Kept, not September's.
Kept includes VAT and is before Stripe's fees, so it won't match what reaches your bank. Use Stripe's payout reports for that.

Members tab counts#

In a block wins over Open classes: a dancer with both a seat and a plan is counted once, under In a block.
Tried a class overlaps the others. Someone who tried a class and then bought a block is counted in both.
Open classes counts plans bought this month. On the 1st, it drops until people buy again.

Credits left#

"Regular · 5 of 8" is credits left of the month's total. A credit spent on a booking comes back if the booking is cancelled in time, or if your school cancels the date. A no-show keeps it spent.