My school isn't visible

1. Is the school live?#

If the sidebar shows Go live at the top and a draft banner, your school is still a draft. Nobody outside your team can see it, whatever you've published. Open Go live and see what's left. A dancer who types your join code before then is told the school isn't open yet, and is let in once you go live. See Go-live checklist.

2. Is something blocking going live?#

The top of Go live says how many things are left. The most common ones:

• Create your first class: a course or open class is saved but not published.
• What happens when somebody cancels: needs a These suit us on Cancellations.
• Payouts: Stripe hasn't finished. The card says what it's waiting for: Unfinished means Stripe needs something from you (choose Finish on Stripe); Checking can take a day, and you'll get an email.

3. Only the owner can go live#

A manager sees the checklist but not the Go live button. Ask the owner.

4. The school is live, but a class isn't showing#

• Is the class published? A draft only appears on your team's schedule.
• Has it ended? An ended open class, or a course past its last week, no longer shows.
• For a course: a block that has started is no longer open for enrolment, so it may not be listed as something to enrol in.
• For an open class: dates only become bookable once the class's Opens (days before) is reached.

See Nobody can book this class.

5. The join code doesn't work#

The join code only works once the school is live. Check the code on the School page, and that the dancer is typing all six characters.

6. Billing#

If your Dansly payment failed or your plan was cancelled, what you already run keeps working, but you can't publish anything new. See Billing.